About our client

Our client is an Australian multinational retail and finance company, primarily known for the operation of its retail chain of supermarkets and discount department stores across Australia and New Zealand.

The challenge: Uplifting responsible AI practices group-wide

Our client is committed to advancing its AI maturity and recognises the need for Responsible AI (RAI) to support this goal. The imperative was to develop a practical RAI governance framework, to ensure that AI adoption aligns with our client’s strategic priorities: living with purpose, delivering compelling customer propositions, and strengthening their foundations. To achieve this, our client needed a comprehensive approach to uplift RAI practices, align internally, and develop a practical path forward for AI governance.

Establishing consistent responsible AI practices

Mantel partnered with our client to enhance their responsible AI practices. This included reviewing current practices, establishing a responsible AI framework, and developing a standardised approach to ensure consistent implementation across our client’s organisation.

Our solution delivered outstanding results

• Conducted RAI review
  • Responsible AI Review Report
• Developed RAI procedure
  • Responsible AI Procedure
  • Reviewed Bias Mitigation Procedure
• Co-created RAI tools
  • Threshold Questions
  • AI Impact Assessment
  • RAI Action Plan Generator
  • Responsible AI Framework

The business impact

The initiative successfully empowered our client with the necessary resources and tools to implement Responsible AI (RAI). This was achieved by identifying obstacles and opportunities to embed RAI through a comprehensive review, and then developing a strategic roadmap to support the successful implementation of RAI governance at scale. Furthermore, a diverse group of senior stakeholders from across the organisation was brought together to create a shared accountability model.