Mantel has announced that it has signed a three-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS). Mantel will focus on developing and deploying generative AI (Gen AI) and agentic AI solutions using AWS services, including Amazon Bedrock, Amazon Q, and Amazon SageMaker.
Mantel’s structured pilot-to-scale AI adoption framework helps its clients, like Lendi, nib Group, and Deputy, move from concept to production in weeks, rather than months, using agentic AI. For example, an AI agent could process a loan application autonomously, verifying information, assessing risk, and ensuring compliance while coordinating across departments, potentially reducing approval and waiting times for customers.
“We are excited about this new agreement with AWS, which will enable us to leverage our experience combined with leading AWS AI capabilities to accelerate the development of industry-leading generative AI and agentic AI solutions for our customers across Australia and New Zealand. We're also looking forward to exploring Amazon’s Nova models that deliver frontier intelligence and industry leading price performance, which will help us roll out new agentic AI capabilities to new clients faster and more cost-effectively.”
Adam DurbinCTO | Mantel
Organisations are looking for partners who can help them move from AI experimentation to production at speed. Mantel’s deep understanding of local business needs, and AWS’s technology, are helping customers build practical AI solutions that deliver meaningful business outcomes. This strategic collaboration will help accelerate the adoption of generative AI and agentic AI capabilities across Australia and New Zealand,” said Chris Casey, Director of AWS Partnerships, Asia Pacific and Japan.
One of Mantel’s clients is nib Group, a leading Australian health insurer. Mantel helped nib deploy a Gen AI solution powered by Amazon Textract and Amazon Bedrock to process more than four million unstructured documents like invoices and receipts. The previous solution involved manual data entry and review, which slowed turnaround times. The AI tool automatically reads and processes text from documents with near-100% accuracy, to automate member claims, dramatically accelerating the claim process. Unlike traditional optical character recognition (OCR), this solution adapts to various document formats without manual labeling, and its cloud-based architecture ensures scalability, allowing for on-demand resource adjustments to handle increasing claim volumes and different document types. nib is now working with Mantel and AWS to develop end-to-end workflows powered by agentic AI to further improve the claims experience for its members.
“nib partnered with Mantel Group to revolutionise claims processing with an AI-powered solution using Amazon Textract (OCR) and Amazon Bedrock. The solution automatically processed text from documents with near-100% accuracy to automate claims and process over four million invoices annually increasing straight-through processing (STP) rates.”
Brendan MillsChief Information Officer | nib Group
Organisations are looking for partners who can help them move from AI experimentation to production at speed. Mantel’s deep understanding of local business needs, and AWS’s technology, are helping customers build practical AI solutions that deliver meaningful business outcomes. This strategic collaboration will help accelerate the adoption of generative AI and agentic AI capabilities across Australia and New Zealand,” said Chris Casey, Director of AWS Partnerships, Asia Pacific and Japan.
One of Mantel’s clients is nib Group, a leading Australian health insurer. Mantel helped nib deploy a Gen AI solution powered by Amazon Textract and Amazon Bedrock to process more than four million unstructured documents like invoices and receipts. The previous solution involved manual data entry and review, which slowed turnaround times. The AI tool automatically reads and processes text from documents with near-100% accuracy, to automate member claims, dramatically accelerating the claim process. Unlike traditional optical character recognition (OCR), this solution adapts to various document formats without manual labeling, and its cloud-based architecture ensures scalability, allowing for on-demand resource adjustments to handle increasing claim volumes and different document types. nib is now working with Mantel and AWS to develop end-to-end workflows powered by agentic AI to further improve the claims experience for its members.
