Insights Archives | Mantel | Make things better

Insights

18/08/2026

Mantel’s nine principles for agentic design

What separates a great agentic experience from an average one? Nine design principles, developed with Assistant Professor Haijun Xia of UC San Diego's Foundation Interface Lab, each worked through in a realistic industry setting.

Mantel

Insights

17/07/2026

Agentic commerce: The new shape of customer relationships

Learn how agentic commerce and AI agents are changing digital retail. Discover strategies for on canvas and off canvas experiences to stay competitive.

Mantel

Insights

08/07/2026

How Voice AI is reshaping customer experience

Your customers already know what good voice AI feels like. When they call your contact centre, the gap is obvious. Jonathan Hardy breaks down the fundamentals of Voice AI; architecture, guardrails, and what it actually takes to get from demo…

Mantel

Insights

07/07/2026

Databricks Data & AI Summit 2026 – Our take

Mantel was at Databricks Data + AI Summit 2026 in San Francisco. Here's what caught our attention across the headline releases, from Omnigent and Agent Bricks to Lakebase, Reyden, and Genie Ontology, and what it means for Australian organisations.

Mantel

Insights

25/06/2026

Turning maturity scores into strategic clarity: Mantel’s Cyber Readiness Assessments

Cyber readiness assessments go beyond simple checklists, meeting your organisation where it stands to provide clear, actionable strategic insights. Whether benchmarking progress year-on-year or establishing a new baseline, effective assessments turn invisible security work into measurable, boardroom-ready evidence of risk…

Mantel

Insights

12/06/2026

What “Forward Deployed” actually means, and why your team can already do it

Learn what a Forward Deployed Engineer is, why multidisciplinary AI pods work, and how your organisation can build this capability using existing internal teams.

Mantel

Insights

22/05/2026

Securing the enterprise in the frontier AI era

Frontier AI is collapsing the window between vulnerability discovery and active exploitation. This guide outlines five practical steps enterprise security leaders can take today to modernise their cyber security posture, from prioritising exploitability to deploying AI-driven defence at machine speed.

Mantel

Insights

22/05/2026

Modernising your Managed Services contract to accelerate AI benefit

The traditional Managed Services model was built for human-paced work. The world has moved on. Discover why AI Operations as a Service is emerging as the new operating model - and what separates the engagements that keep paying back from…

Weiming Sun

Insights

08/05/2026

Your operating model is producing a false sense of AI governance

Is your operating model producing a false sense of AI governance? As agents and LLMs spread, a governance gap risks shadow AI and compliance failure. Implement a deliberate model to ensure accountability, line of sight, and guardrails across distributed AI…

Weiming Sun

Insights

28/04/2026

Caveman compression: how we saved 35% on token consumption by talking to our LLM like a caveman

By Kenny Pearson | ML Engineer, Mantel Executive summary Key takeaways for business leaders Production LLM agents spend a surprising share of their input budget on words the model doesn't need: articles, hedging, politeness, and the connective tissue we reflexively…

Weiming Sun

Insights

Mantel’s nine principles for agentic design

Agentic commerce: The new shape of customer relationships

How Voice AI is reshaping customer experience

Databricks Data & AI Summit 2026 – Our take

Turning maturity scores into strategic clarity: Mantel’s Cyber Readiness Assessments

What “Forward Deployed” actually means, and why your team can already do it

Securing the enterprise in the frontier AI era

Modernising your Managed Services contract to accelerate AI benefit

Your operating model is producing a false sense of AI governance

Caveman compression: how we saved 35% on token consumption by talking to our LLM like a caveman

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