What are managed IT services?

Managed IT services provide ongoing support and administration for business technology. This includes cloud platforms, data systems, and security networks. Providers take responsibility for maintenance to ensure consistent operation.

How do AI agents improve service delivery?

AI agents automate routine tasks such as vulnerability management and incident logging. This reduces response times and allows human teams to focus on complex problem resolution. Automation ensures continuous health checks occur without delay.

What is included in a managed services agreement?

Agreements typically cover system monitoring, security compliance, and application support. They also define response times and coverage hours. Specific inclusions depend on the needs of your organisation.

Why do traditional managed services often cost more?

Traditional models frequently charge based on the volume of tickets or hours worked. This creates a reliance on manual effort rather than system improvement. An outcome based model aligns costs with actual business value and efficiency.

Modern Managed IT Services for Cloud, Data and AI

We run what your business depends on.

Most providers are built to scale effort. We are built to scale outcomes.

Coverage

24/7 site reliability engineering across the platforms and AI solutions you rely on

Experience

10 years supporting some of Australia’s most critical workloads on public cloud

Compliance

IRAP, PCI and ISO 27001 environments managed and maintained today

What we run

Our managed services capabilities

Cloud platform

AWS, Azure and Google Cloud, covering landing zones, infrastructure and code.

Data platform

Snowflake, Databricks and native platforms inclusive of pipelines, data products and governance

App and digital

Applications and digital products in production, from release pipelines to performance.

AI solutions

Document automation, chatbots and AI models kept accurate, governed and cost-controlled.

Modern work and identity

End user compute, identity, endpoint management and productivity platforms at scale.

Assurance

Cyber and cost assurance built into all of our services.

Featured case study

Scaling Australia’s mortgage powerhouse: Finsure

Legacy infrastructure had become a strategic risk for one of Australia’s biggest mortgage aggregators. Six months later: 99.18% uptime, 68 million monthly requests, and 43 production releases without drama. See the AWS architecture and managed service model behind it.

Legacy Managed Service

Headcount-based Managed Service engagements are paid to sustain the work rather than remove it and are holding us back from modernisation through AI

Cost is linked to headcount, not outcomes

More scope, a longer coverage window or another integration all mean more people. You are paying for the effort supplied rather than the results delivered, so the cost of the service never steps down.

A reactive posture, by design

Issues are often found by users before monitoring finds them. Backlogs of known but unactioned improvements accumulate because there is no spare capacity to act on them.

Ticket volume is what gets rewarded

A commercial model built on throughput has a weak incentive to permanently remove the underlying toil.

The solution

Our approach to Managed Services

Based on your specific business needs, we deploy a personalised set of agents supervised by senior Mantel engineers. Agents handle the operational volume, while your team and ours focus on assurance, judgement and genuinely novel work.

Cost

FinOps

Monitors spend, investigates anomalies, and recommends rightsizing. Measured on run cost vs baseline.

Security

Vulnerability management

Triages CVEs against actual exposure rather than raw severity. Measured on time to remediate criticals.

Reliability

Incident triage and remediation

Correlates telemetry, code and deploy history into a root-cause hypothesis, then remediates within policy. Measured on MTTD, MTTA and MTTR.

Governance

Governance and compliance

Collects control evidence and detects drift against IRAP, PCI and Essential Eight baselines. Measured on evidence coverage.

Delivery

Service request fulfilment

Fulfils standard, well-defined requests end to end within policy. Measured on requests fulfilled without touch.

Ready to get started? We’re ready to listen

If you are paying for a managed service that grows with your environment rather than with your business, the conversation worth having is about your own numbers. Your baseline, your coverage requirements.

We recommend a short discovery session to shape the scope, baseline and priorities into a proposal built around your requirements.