Insights Archives | Mantel | Make things better

Insights

07/10/2026

Agent co-workers for operations: the new engine of enterprise productivity

Written by: James Vincent, Head of Client Solutions, John Santias, Senior Site Reliability Engineer, and David Sharpe, Head of Managed Services, Mantel Key takeaways for business leaders: In traditional IT operations and managed services, cost and capacity grow in step…

Weiming Sun

Insights

17/09/2026

The control plane: the missing layer in AI security and governance

Most large organisations already have AI controls. What they don't have is a way to see them together, which is exactly what boards are now asking for. Why the AI control plane is architecture you assemble rather than a product…

Mantel

Insights

15/09/2026

Snowflake, CoCo, and the AI Data Delivery Lifecycle explained

Traditional Data Delivery Lifecycles (DDLC) are often hindered by linear, labour-intensive processes. By leveraging Snowflake CoCo's data-aware capabilities, pre-packaged skills, and custom subagents, data engineering teams can unify design and build workflows to accelerate delivery from weeks to days.

Mantel

Insights News

14/09/2026

Mantel’s response to the call to slow down AI development

Dario Amodei's call for an AI pause or slowing of development is aimed at the handful of labs building the most powerful models. Australian enterprises face a different question. Kathryn Collier explains what goes wrong when adoption outpaces governance, and…

Mantel

Insights

18/08/2026

Mantel’s nine principles for agentic design

What separates a great agentic experience from an average one? Nine design principles, developed with Assistant Professor Haijun Xia of UC San Diego's Foundation Interface Lab, each worked through in a realistic industry setting.

Mantel

Insights

17/07/2026

Agentic commerce: The new shape of customer relationships

Learn how agentic commerce and AI agents are changing digital retail. Discover strategies for on canvas and off canvas experiences to stay competitive.

Mantel

Insights

08/07/2026

How Voice AI is reshaping customer experience

Your customers already know what good voice AI feels like. When they call your contact centre, the gap is obvious. Jonathan Hardy breaks down the fundamentals of Voice AI; architecture, guardrails, and what it actually takes to get from demo…

Mantel

Insights

07/07/2026

Databricks Data & AI Summit 2026 – Our take

Mantel was at Databricks Data + AI Summit 2026 in San Francisco. Here's what caught our attention across the headline releases, from Omnigent and Agent Bricks to Lakebase, Reyden, and Genie Ontology, and what it means for Australian organisations.

Mantel

Insights

25/06/2026

Turning maturity scores into strategic clarity: Mantel’s Cyber Readiness Assessments

Cyber readiness assessments go beyond simple checklists, meeting your organisation where it stands to provide clear, actionable strategic insights. Whether benchmarking progress year-on-year or establishing a new baseline, effective assessments turn invisible security work into measurable, boardroom-ready evidence of risk…

Mantel

Insights

12/06/2026

What “Forward Deployed” actually means, and why your team can already do it

Learn what a Forward Deployed Engineer is, why multidisciplinary AI pods work, and how your organisation can build this capability using existing internal teams.

Mantel

Insights

Agent co-workers for operations: the new engine of enterprise productivity

The control plane: the missing layer in AI security and governance

Snowflake, CoCo, and the AI Data Delivery Lifecycle explained

Mantel’s response to the call to slow down AI development

Mantel’s nine principles for agentic design

Agentic commerce: The new shape of customer relationships

How Voice AI is reshaping customer experience

Databricks Data & AI Summit 2026 – Our take

Turning maturity scores into strategic clarity: Mantel’s Cyber Readiness Assessments

What “Forward Deployed” actually means, and why your team can already do it

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