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Australians’ love-hate relationship with AI: high use, low trust

Australians are embracing AI with gusto, hoovering up the productivity benefits despite widespread concerns about reliability, job displacement, and control.

A Mantel Group-Australian Financial Review survey of 6,000 Australians shows more than half of respondents have used AI in some way.

Drill down into what they are using it for and about 70% are leveraging Generative AI, putting the adoption rate of this nascent technology at a faster clip than smartphones.

It presents a golden opportunity for businesses who understand AI and prioritise it. But it also poses challenges related to governance and risk management.

Survey highlights:

67% of people distrust AI

Trust in AI is low

61% of respondents have used AI

To boost productivity and relieve drudgery

AI investment remains strong

Most AI budgets are rising or stable

Only 15% aim for 5-10x payback

Conventional ROI constraints do not apply to AI

66% of organisations have no AI policy

Governance guardrails are low

Inadequate supply of AI leaders

22% of boards & C-suite leaders are proficient in AI

Explore Australians’ love-hate relationship with AI

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