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Digital Strategy and Advisory

Week engagement
Topics covered
Critical recommendations made

Key Outcomes

  • Support increased consumer scale
  • Take advantage of newer mobile capabilities
  • Support feature development at pace
  • Optimise extensibility and reusability


We were engaged by a leading integrated essential service provider to review their mobile engineering capabilities. Our client was looking to continue their investment in Digital channels and the supporting services that will enable them to modify existing and create new product offerings. The ongoing rate and cost of change was also of importance.

As part of establishing a new organisational design and a focus on a team member’s craft, there was an opportunity to assess and make changes to how teams delivered a customer facing mobile experience.

The Challenges

Our client has been on a transformational journey over a number of years that has resulted in a fundamental change to how teams work and develop software. The organisation was moving its transformation operating model to one that is sustainable and leverages the previous investments. The new model aligned technology teams to business domains, whilst also creating a matrix structure on technology capabilities. As part of our review of their mobile engineering capabilities, we were tasked to consider their corporate and technology strategies as part of our review and make recommendations that will enable their mobile team to more successfully deliver those strategies over the next 2-3 years.

The Solution

We undertook a 4 phase approach over a period of 6 weeks. Our phased approach consisted of an initial discovery of the current state, an ideation and gap analysis phase before considering and documenting our recommendations.

Four review cycles with interviewed stakeholders were undertaken as the current state was documented, and as recommendations were considered. Undertaking this review process produced the following benefits:

  • Leveraged the combined knowledge and experience of the mobile engineering team
  • Ensured team members views were incorporated into the final report
  • Increased alignment between the recommendations, and the team these recommendations affect
  • Increased the probability of the team successfully implementing the recommendations