How Mantel Group is accelerating Bupa’s Connected Care mission
At a glance
Key outcomes
Improved health outcomes for members
Personalisation of products & services
Increased member retention & acquisition
Services engaged
- Discovery
- Design
- Data
- Software Engineering
- Digital Delivery
- Digital Strategy
- Advisory
Mantel Group’s journey with Bupa
Over the past two years, Mantel Group and Bupa have partnered on a range of engagements spanning CX, identity management, and more recently, data architecture, laying the foundations for a futureproof healthcare data platform that enables Bupa to unlock the value of AI, now and into the future.
2022
Bupa partners with Mantel Group to provide a digital platform assessment, as well as tech strategy.
2023
Expanding the partnership to include discovery and design sprints, service design, engineering and delivery for Bupa’s Digital Accelerators, all core aspects of Connected Care.
Today
Further suppporting Bupa’s Connected Care goals via data ingestion, data analysis, and digital accelerator squad support, and delivering better health outcomes for customers.
Creating a futureproof healthcare data platform
Bupa’s data platform is a key enabler to the success of its Connected Care mission. Bupa, in partnership with Mantel Group, is on an exciting journey to realise the full potential of its investment in its data architecture as it aims to create a sustainable, futureproof platform that can help unlock a variety of high pain, high value use cases.
For members:
- Enhanced symptom assessment and triage
- Personalised health recommendations
- Improved medication adherence
- More tailored rehabilitation guidance
For health professionals:
- Automated generation of clinical notes
- Automated creation of discharge summaries and care plans
- Triage and diagnostic support
Adapting to a changing landscape
The Australian healthcare system, like others globally, is undergoing significant transformation driven by an ageing population and rising costs of healthcare. Australia, like other countries, is expected to move to a more value based approach to funding which incentivises healthcare providers to deliver quality outcomes for consumers. Bupa is a vital player in the delivery of a more sustainable healthcare system.
By combining its deep end-to-end technical expertise with an extensive understanding of the healthcare industry, Mantel Group’s partnership with Bupa is set to accelerate their Connected Care mission.
“Mantel Group is an incredibly important partner to Bupa, helping us to overcome complex engineering challenges so we can better support our customers on our Connected Care mission.”
Simon Birch
CIO, Bupa APAC
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