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Retail & Consumer
Goods and Services

Amazing customer experiences. Operational improvement. Ethical practices.

Insights

Scaling AI successfully. Unlock transformative business capabilities.

How Woolworths New Zealand is charting their course.

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Segments we work with

Grocery

Home improvement & furnishings

Travel & hospitality

Franchise & fuel chains

Wholesalers

Our retail capabilities

Using AI to improve frontline services

62% of organisations say AI’s greatest value add is in customer service functions.

Security & privacy controls and compliance

Consistent, high-speed and reliable protections across remote and corporate settings.

Customer behavior prediction

Predict store traffic and purchasing decisions with data driven insights and AI.

Unified customer experience

Incentivising customers to use more services more often, and become advocates over time.

Personalised marketing

Personalisation has the potential to revolutionise the consumer and retail industry.

Supply chain efficiency

Real-time data to make better decisions, improve visibility and demand forecasting, enhance customer communication and collaboration.
Insights

The secret (12 actually) to a best-in-class unified customer experience

An analysis of leading brands from across the globe.

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Client success stories

  • Coles

    How Coles created a more integrated online and in-store shopping experience

  • Big W

    Planning a first class Azure platform for Big W

  • Tourism

    Global travel and tourism business transforms the customer experience

Connect with our retail & consumer goods and services experts

Ben Bloomfield

Chief Client Officer

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Simon Matschoss

Client Experience Team

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