Industry
Financial Services
Service
DevOps as a Service
Project Outcomes
Monitoring: The client has reduced risk due to increase in monitoring and feedback
- The incident frequency has reduced and stretched to > 3 months in the past year. This is due to alerting that allows client and or support team action before an outage situation occurs.
- There is more visibility from the client to predict and oversee impacts of third party integrations
Major upgrades
- The legacy system has been updated to a newer OS to allow security patching continuity
- The DB infrastructure has been upgraded to allow better performance and further future engine upgrades
The Client
Deliverit developed one of the first Australian POS systems, enhancing efficiency for Melbourne’s restaurants, cafés, and takeaway stores, benefiting staff, customers, and profits. Based in Melbourne, Deliverit offers a locally built and managed solution for the Australian hospitality industry.
Deliverit is specifically designed for restaurants, cafes, delivery, and takeaway shops seeking a powerful Online Ordering and POS system that provides rapid results. It integrates point of sale, online and mobile ordering, payments, back-of-house management, QR code ordering, and food delivery apps into one intelligent, user-friendly system.
Deliverit provides a range of services to their customers:
- 24/7 Expert Support: Customers receive round-the-clock assistance for POS and e-commerce needs, including pricing updates, menu customization, and technical help via phone, email, or live chat.
- Marketing Solutions: Enhanced brand and customer connections with tailored marketing strategies designed to boost engagement.
- Real-time Cloud Reporting & Analytics: Gain insights into your business KPIs with real-time data and extensive analytics to support confident decision-making.
- E-commerce Solutions: Access native iOS and Android apps to expand your reach.
- Top-tier Integrations: Seamlessly connect with leading platforms such as UberEats, Menulog, DoorDash, and Google Food Ordering.
Overview
Mantel Group empowered Deliverit to advance their cloud platform development goals by designing resilient architectures, implementing robust controls and operational processes, and establishing an efficient infrastructure platform. This enables repeatable deployments using customised automation tools. Mantel Group helps Deliverit deal with their increase in workloads and new products using new AWS technologies by increasing adoption of IaC and upgrading existing code and services.
Mantel Group’s Managed Services include Site Reliability and Continuous Improvement activities, supporting Deliverit in managing their AWS environment with modern cloud tools, automation, and monitoring. Our team of Site Reliability engineers ensures reliable operations. Ongoing enhancements are performed under Mantel Group’s DevOps as a Service business model which, provisions Deliverit a set number of hours every quarter for the delivery of new and improved functionality.
The Challenges
Deliverit’s main challenge is scalability and availability as the business scales to meet their ever increasing demand from online customers. As the industry evolved, so did Deliverit. Today, Deliverit integrates point of sale, online and mobile ordering, back-of-house operations, and food delivery apps into one seamless system.
This integration required the development of a cohesive end-to-end AWS environment capable of growing and evolving with the business’s ever changing needs.
Deliverit recognized the need to advance and thus partnered with Mantel Group. Mantel Group assists Deliverit in enhancing their network, addressing security requirements, and offering 24×7 monitoring and support for their AWS environment.
Requirements
Deliverit engaged Mantel Group Managed Services to deliver the following functionality:
- Build a VPC for their developers
- Implement Security and Platform Monitoring Solution
- Review and uplift their network design
- Implement IaC deployment pipelines
- 24×7 AWS Platform Support
The Solution
- Network Patterns: VPC / account basic isolation. IP count increase with refactor of subnet.
- VPC access for DEV: Modified to allow whitelisted IPs and reduce Access control mechanisms.
- Security and Monitoring: Onboarded to MS monitoring
- Metrics Reporting: From MS reporting
- Availability: ASG scaling and self healing. RDS upgrading to Aurora.
How AWS was used as part of the solution
- Amazon Virtual Private Cloud: Environment segregation
- AWS CodeDeploy: Release app code
- AWS Code pipeline: IaC deployment via CDK
- Amazon API Gateway + Step functions: Dynamic app modifications
- Amazon EC2+ASG: Run scaling litespeed server based on traffic demand
- Amazon Relational Database Service (RDS): Hold the product and ETL DBs
- Route53: Private zones
- EFS: Platform shared files across ASG.
- AWS Elasticache for Redis: Session management
Third party applications or solutions used
- Cloudflare DNS + Certs
- GoDaddy Registrar
